Failed-payment recovery for mobile money
What to do when a regular mobile-money payment does not arrive: reading result codes, retry rules, reminders, grace periods, dunning and support for customers who say they paid.
Guides in this topic (14)
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Failed Payment Recovery for Mobile Money: A Practical Guide for Recurring Businesses
Learn how recurring businesses should recover failed mobile-money payments using payment state, safe retries, wallet fallback, grace periods and exception handling.
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M-PESA Result Codes Explained: Pending, Failed and Unresolved Payments
Understand common M-PESA Express result codes such as cancellation, timeout, insufficient balance and wrong PIN, and what each should trigger in a recurring billing workflow.
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When Should You Retry an M-PESA Payment? Rules by Failure Reason
Decide when to retry an M-PESA payment after cancellation, timeout, insufficient balance, wrong PIN or an unresolved result without creating duplicate charges.
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How to Design a Configurable Dunning Policy for Mobile-Money Billing
Design a configurable dunning policy for mobile-money recurring payments with timing, channel order, retry limits, wallet fallback, grace, suspension and reactivation rules.
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Customer Says They Paid M-PESA but It Is Not Showing: A Support Playbook
A step-by-step support playbook for when a customer says they paid by M-PESA but the business cannot see the payment yet.
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How to Automate M-PESA Reminders Safely
Automate M-PESA payment reminders safely with state-aware suppression, duplicate-send controls and practical rules for unresolved payments.
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How to Build a Collections Exception Queue
Set up a practical exception queue for recurring collections, including unresolved transactions, ownership, evidence and escalation.
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Grace Periods for Memberships, SaaS and Services Paid by Mobile Money
Design grace periods for memberships, SaaS and services paid by mobile money without confusing payment uncertainty with confirmed non-payment.
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Payment Reminder Templates That Match the Payment State
Copy-ready mobile-money reminder templates by payment state, with SMS, WhatsApp, email and Swahili examples.
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What Should Happen to Service After a Missed Payment?
Examples of suspension, grace and reactivation policies for gyms, SaaS, ISPs, schools and care plans after a missed recurring payment.
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Should a Customer Switch Wallets After a Failed Payment Attempt?
Learn when a customer can safely switch from M-PESA to Airtel Money or another enabled wallet after a failed payment, without creating duplicate collection risk.
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What Is Dunning? A Plain-English Guide for Recurring-Revenue Businesses
Dunning is the structured process of recovering unpaid recurring invoices using reminders, retries, grace periods and service-policy actions.
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From missed renewals to useful next steps
Follow Letu’s monthly subscription to see when a reminder helps, when to wait and how the team knows a payment is complete.
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Know which renewals need attention
See who needs a reminder, which payments are still being checked and which customers have already paid.
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