From “I’m in”
to “see you next month.”
Follow Amina as she joins Letu, chooses mobile money and renews her subscription. See what happens when a later payment needs a follow-up.
Letu sells video podcasts, documentaries and audio stories. RoamerWave connects the work behind each monthly payment.Amina discovers Letu’s video podcasts, documentaries and audio stories. The journey begins with something she wants.
She chooses Letu Plus for KES 890 a month. The service, price and billing schedule are clear before she joins.
She selects mobile money, verifies her mobile number and agrees to the recurring service. Number verification and consent are separate from payment approval.
She approves the first KES 890 payment in her mobile-money wallet. Her PIN and wallet credentials never leave the provider.
Once payment is confirmed and Letu activates her subscription, she can start watching.
A new billing cycle brings a new KES 890 invoice. Amina receives a reminder with a link to her renewal.
If an attempt expires without payment, a follow-up takes her back to the same unpaid invoice. An unclear payment result is checked before another request.
Amina approves the fresh attempt. The same renewal invoice is paid, further follow-ups stop and Letu reflects the confirmed renewal.
From a first subscription to the next month’s stories.
The right details.
At the right moment.
A clear payment request
Seller, purpose, amount and due date are visible before the customer acts.
An approval they control
In this journey, the customer approves in their wallet. Approval requirements depend on the payment route; agreeing to a service does not itself authorise a debit.
A record they can keep
A confirmed payment becomes a receipt. An unresolved result stays visibly unresolved.
The customer pays.
You see the whole picture.
Open the collection record in your workspace. Review the customer’s plan, invoices across billing cycles and the next action for your team. Payment confirmation, reconciliation and settlement stay separate.
Collecting an invoice outside a subscription? Start with the invoice and share its checkout link. Your team can follow the payment in the same collection record.
Explore payment operationsAmina K.
- ✓Payment
- Payment confirmedProvider payment result
- —Reconciliation
- Awaiting reconciliationTransaction report required
- —Settlement
- Settlement not reportedSettlement evidence required
Payment success, reconciliation and settlement remain separate states.
Unclear doesn’t
mean failed.
A timeout cannot tell you whether money moved. RoamerWave keeps the original payment attempt visible while the result is checked. Your team can see why it needs attention before asking the customer to pay again.
Payment status unclear
The provider result is not yet known.
- Keep the original attemptPreserve the history and fixed invoice.
- Resolve the resultCheck the provider’s status where available.
- Take the next safe stepNo blind retry or assumed failure.
Make the next renewal
a clearer journey.
Let’s map your customer experience and collection workflow.
Discuss your workflow